Refund & Return Policy
Return & Refund Policy
100% Happiness GuaranteeYour happiness matters to us. If you are not happy with your gift, contact us within 72 hours of receiving it. We will do our best to find a resolution under the terms below.
Our guarantee is a commitment to helping you; return eligibility, exclusions, and refund deductions still apply.
Standard return request window
Contact us within 72 hours of delivery for an eligible return. Personalized items are excluded from change-of-mind returns.
Standard cancellation window
Send your cancellation request within 3 hours of placing your order.
Typical refund posting time
Business days after a refund is issued, back to your original payment method. Your bank may take longer.
Your consumer rights come first. These are our standard voluntary policy terms. Longer legal return periods and mandatory remedies override these limits and fees where applicable. See the consumer-rights section below.
Items delivered in good condition
$7.95 per returned itemIf your non-personalized item arrives in good condition and on time, you may request a return for any reason within 72 hours of delivery.
Email support@worthyanddear.com with your order number. Requests received after this window are not accepted under our standard voluntary return policy.
A $7.95 handling and delivery fee per returned item applies. Refund deductions described below may also apply where permitted.
Please contact us for return instructions before sending your item back.
Broken or damaged items
Replacement at our costIf your gift arrives broken or damaged, email us with your order number and a clear photograph of the damage so we can arrange a replacement at our cost.
Please report the issue promptly and keep the item and packaging while we review it.
Change-of-mind fees do not apply to this replacement. Your rights to a refund or another remedy for faulty, incorrect, or misdescribed goods remain available where required by law.
Order cancellations
Request within 3 hoursWe begin preparing orders quickly. Our standard cancellation window is 3 hours from the time your order is placed.
Email support@worthyanddear.com with your order number and cancellation request.
Requests submitted after this window cannot be accommodated under our standard cancellation policy. An eligible non-personalized item may still be returned after delivery under the return terms above.
Approved voluntary cancellation refunds are subject to the deductions below where legally permitted. Statutory cancellation rights are unaffected.
Personalized products
No change-of-mind returnsWe do not accept change-of-mind returns for items personalized with names, dates, sign-offs, or other details supplied for your order.
Depending on the situation, we may offer a store credit or a discount of up to 50% off. These goodwill options are considered individually and are not guaranteed.
If your personalized item arrives damaged, faulty, or does not match the details you ordered, contact us for help. Personalization does not remove your rights for defective or incorrectly supplied goods.
Customer customization errors
Please check all names, dates, spelling, and other customization details carefully before placing your order.
Items made correctly using the information you submitted are not eligible for a return because of a customer customization error.
If you notice an error, contact us immediately. We will check whether a correction is still possible and do our best to help.
Holiday & shipping delays
High holiday demand, adverse weather, and unexpected carrier disruptions can affect delivery. We do our best to provide realistic shipping estimates.
A carrier or weather delay after dispatch does not automatically qualify for a refund under our voluntary policy. Contact us if your shipment is delayed or appears missing.
If we cannot ship within the promised timeframe, we will notify you and provide the options required by applicable law, including cancellation and a full refund for unshipped merchandise where required. The three-hour limit and voluntary refund deductions do not restrict those rights.
See our Shipping Policy for processing and destination estimates.
Refunds & applicable deductions
Approved refunds are returned to the original payment method. They typically appear within 3–5 business days after we issue the refund, although your bank or payment provider may take longer.
For voluntary returns and cancellations, the following deductions may apply where permitted by law. All dollar amounts below are in U.S. dollars.
- $7.95 per item
- Handling and delivery fee for an eligible change-of-mind return.
- Payment-processing fees
- A payment-processing deduction of 3.5%–4.7% may apply depending on your payment method, limited to non-refundable fees actually charged for your payment. We will confirm the applicable amount.
- Orders below $99
- An additional flat deduction of $7.95 per refunded item applies to voluntary refunds for orders totaling less than $99, where permitted. This is separate from the return handling fee and any applicable payment-processing deduction.
We will explain your refund amount. We will provide a breakdown of applicable deductions before you proceed with a voluntary return or cancellation. No deductions will reduce a full refund required by law. We do not apply these voluntary-policy fees to refunds required for our error, faulty goods, or legally required cancellation of unshipped orders.
How to request help
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Email us
Send your order number and a brief description to support@worthyanddear.com.
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Include the details
For damage, include a clear photo. For a return or cancellation, tell us which item you need help with.
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Follow our instructions
We will confirm the available resolution, any applicable deductions, and return instructions where needed.
When legal rights provide more protection
This policy does not limit mandatory rights under applicable consumer law. Legal return periods, refund rules, and remedies for faulty, incorrect, or misdescribed items take priority over our standard time limits, exclusions, and fees.
UK & EU customers: Where distance-selling withdrawal rights apply, you generally have 14 days after delivery to notify us that you wish to cancel an eligible non-personalized purchase, followed by 14 days to return it. Contact us to receive return instructions. Clear personalization or custom specifications generally exclude change-of-mind withdrawal, but do not remove rights for faulty goods.
For a statutory withdrawal, we refund the amounts required by law, including standard outbound delivery where applicable, without the voluntary handling, processing, or additional deductions above. You are responsible for the direct cost of returning a non-faulty item where legally permitted. Any lawful deduction for diminished value will be explained. Refunds are made within the applicable legal deadline; where permitted, we may wait until the goods are returned or you provide evidence of return.
Let us help with your gift.
Tell us what happened and include your order number. We will respond promptly and help you understand the next steps.
Last updated: October 11, 2026